FAQ
When will my order ship?
We offer both custom-made and ready-to-ship products. Custom-made items will be shipped roughly 6 to 8 weeks after purchase. Ready-to-ship items will be dispatched approximately 1-3 business days after purchase. Although we strive to adhere to these shipping timelines, they are only estimates, and actual shipping times may vary based on production and fulfillment capacities. To determine if an item is custom-made or ready-to-ship, please check the specific product page.
If you have any more question please email us at customerservice@paolasighinolfi.com
How do I figure out my ring size?
You can go to the Size Guide and check all the measurement you need to purchase your unique piece
How are the pieces made?
Our pieces are 100% handmade and crafted in 18k gold plated pewter metal. We look for the best quality in our materials to provide the best experience.
I have placed an order but have not received the confirmation email
Every time you place an order on our website, you will receive a confirmation email. If you don’t receive it, we recommend checking your Spam folder.
If you cannot find it, get in touch with our customer service at customerservice@paolasighinolfi.com
Do I have to pay customs duties or import taxes when ordering from outside the EU?
Yes, all orders are shipped from Spain. If you are ordering from outside the European Union, you may be charged customs duties or import taxes upon delivery. These charges are the responsibility of the customer and are not included in the product or shipping prices.